The Information Technology (IT) Technician II provides an advanced level of support to users of SES IT equipment located onsite and offsite.

• Good customer service skills
• Clear and concise communication skills
• Possesses knowledge of TCP/IP, including LAN/WAN routing and best practice
• Working under minimal supervision, assists with solving advanced user problems identified to the Help Desk
• Install Windows OS, drivers and applications to bare metal systems and applies SES specific configurations
• Conducts installation and maintenance of systems/equipment, and provides associated training to customer personnel
• Diagnoses, isolates, and correct problems to component level to restore system's functions
• Communicates with users and other technicians to ensure problems are resolved in a timely manner
• Updates required documentation in according to SES practice or procedure.
• Basic understanding of an Enterprise component (e.g. Network Infrastructure, Exchange, Active Directory, VMware)
• Other duties as assigned

Education:

• Associate Degree in computer related field preferred

Experience:

• 3-7 years IT support experience

Any combination of education/experience may be substituted for job requirements at the recommendation of the hiring manager and approval of the COO or higher.

Works in well-lighted, climate-controlled facility. Must be able to see with corrective eye wear and hear clearly with assistance. While performing the duties of this job, the employee is occasionally required to stand, walk, reach with hands and arms, climb, balance, or crouch. The employee may occasionally lift and/or move up to 50 pounds. Some travel may be required.